Privacy Policy
Casinogemz takes your privacy seriously. We monitor developments in data protection so that your information stays safe and secure.
If this Privacy Policy is translated into another language and the translation differs from the English version, the English version prevails.
Casinogemz (www.casinogemz.com) provides online casino gaming entertainment. In this Policy, “we”, “us” and “our” refer to Casinogemz and any other casinos within our group, operated by BP Retail Ltd. “You” and “your” refer to the individual who uses our website(s) or services and provides Personal Information to us.
All Personal Information you submit is stored on secure servers and treated as confidential.
If this Privacy Policy is translated into another language and the translation differs from the English version, the English version prevails.
Casinogemz (www.casinogemz.com) provides online casino gaming entertainment. In this Policy, “we”, “us” and “our” refer to Casinogemz and any other casinos within our group, operated by BP Retail Ltd. “You” and “your” refer to the individual who uses our website(s) or services and provides Personal Information to us.
All Personal Information you submit is stored on secure servers and treated as confidential.
1. Privacy
When you use our services, you trust us with your information, and we take that responsibility seriously. We take all reasonable steps to make sure your data is handled securely and in line with this Policy and the requirements of relevant data protection regulations.
We maintain strict procedures and security measures to prevent unauthorized access to your information and protect its integrity.
This Policy explains what information we collect, why we collect it, and how it is used. By submitting your information and using our website(s), you agree to our use of your Personal Data as described here. If you do not agree, please do not use our website(s) or services.
We maintain strict procedures and security measures to prevent unauthorized access to your information and protect its integrity.
This Policy explains what information we collect, why we collect it, and how it is used. By submitting your information and using our website(s), you agree to our use of your Personal Data as described here. If you do not agree, please do not use our website(s) or services.
2. Collecting Data and How It Is Used
We must collect Personal Data before you can play slots, video poker, roulette, blackjack, or any of our other games and promotions. This section sets out what we collect, how we use it, and why.
Personal Information
Personal Information is information that identifies an individual, or could identify an individual with reasonable effort.
How it is gathered. When a customer is not physically present for identification, we may:
How it is gathered. When a customer is not physically present for identification, we may:
- Require additional documents, data or information to establish identity;
- Take supplementary measures to verify or certify the documents supplied, or obtain confirmation from a credit or financial institution;
- Require that the first payment be made from an account in the customer's own name.
Personal Information includes what you enter when registering an account and anything else you send us through the website or by email, such as your first and last name, date of birth, payment card details, postal address, email address, and phone number.
Depositing players may be contacted by our support team by phone to verify account details at registration, and we may check your name, date of birth, address, email and phone number against a trusted third-party source.
Personal Information also includes your communications with us by website, email, telephone, live chat or other means, your account transaction history, log-in details, traffic and location data, weblogs, and activity logs recorded on our systems.
We keep your Personal Information secure and will not sell, transfer, trade or rent it to any party. Only authorized staff have access to general client information on a registered account.
Depositing players may be contacted by our support team by phone to verify account details at registration, and we may check your name, date of birth, address, email and phone number against a trusted third-party source.
Personal Information also includes your communications with us by website, email, telephone, live chat or other means, your account transaction history, log-in details, traffic and location data, weblogs, and activity logs recorded on our systems.
We keep your Personal Information secure and will not sell, transfer, trade or rent it to any party. Only authorized staff have access to general client information on a registered account.
Payment Information
To use our gaming platform and related services, we collect payment information such as card numbers and bank account details. All deposits are verified to protect the safety of all players.
Documents we may require:
Documents we may require:
- A valid copy of your driver's licence, ID card, passport or other identification;
- A copy of each credit or debit card used at the casino. The 3-digit CVV and the middle 8 digits of the card number must be covered.
Before processing withdrawals, we may email you to request documents confirming your identity, address, date of birth, and PCI-compliant copies of the cards used to deposit. These are required for your first withdrawal and may be required for later or cumulative withdrawals.
Voluntary Information
We also collect information you choose to share, for example when you email us, respond to our communications, or give us extra details through live chat.
Device Information
We may collect connection and device details that could identify you, such as unique device identifiers (e.g. UDID, MAC address), browser fingerprinting, IP address and geolocation data.
Third-Party Information
To carry out security assessments, we may obtain personal data from third parties, including credit history from financial service providers and information used to verify your identity and prevent fraud or illegal activity.
Non-Personal Information
Non-Personal Information cannot, on its own, identify or contact you. We use it mainly to improve our services, prevent fraud and run web analytics, either independently or with third-party service providers. It includes:
- Technical Information: browser type, operating system, language preference, access time, and the website you came from.
- Game Play Information: deposits, bets, bonuses, session duration and high scores.
- Device and Connection Information: if you download our software, we may collect device data for security and fraud prevention, including detecting software associated with fraud (e.g. bots, malware) and whether you connect through a VPN or proxy.
- Analytics Information: app usage, log files, pages viewed, time on pages, clicks, actions, time stamps and alerts, used to fix errors and improve our services.
- Anonymous Information: we may render your information unidentifiable. Such data is not restricted by this Policy and may be disclosed for any purpose, including marketing.
- Data Combination: when Personal Information is combined with Non-Personal or Anonymous Information, the combined data is treated as Personal Information for as long as it stays combined.
Cookies
A cookie is a small text file that stores information about your visit. We use cookies to:
- Help you navigate the site efficiently;
- Activate certain features automatically;
- Remember your preferences for games and make the service faster and easier;
- Save website customizations and provide a complete customer experience;
- Understand how you use the site and compile statistics so we can improve it;
- Keep our promotions and marketing relevant to you.
Cookies are non-executable and cannot install malware. Types we use:
- Session cookies: stored temporarily and deleted when you close your browser.
- Persistent cookies: stored for a fixed period; used for repeat visits, saved preferences and relevant marketing.
- Third-party cookies: placed by other services that supply content, advertising or analytics on the page.
- Flash cookies: saved during game play for a faster gaming experience.
Pixels. Pixel tracking marks a visit or event and measures advertising success. This is classed as Non-Personal Information and may be shared with third parties.
By using our services, you agree to cookies and pixels being placed on your device. You can remove cookies through your device settings, but some features may then not work properly. For legitimate security reasons we may refuse access to certain content unless cookies are accepted.
By using our services, you agree to cookies and pixels being placed on your device. You can remove cookies through your device settings, but some features may then not work properly. For legitimate security reasons we may refuse access to certain content unless cookies are accepted.
How We Use Information
We process your Personal Data on the lawful basis of contract. A contract is formed when you register and accept our Terms and Conditions, and we must process your data to deliver our services and meet our obligations to you.
In addition to the purposes above, we use your information to:
In addition to the purposes above, we use your information to:
- Set up and maintain your account;
- Provide a high standard of service on any platform;
- Communicate with you about updates and special offers;
- Promote our websites, products and services (see “Marketing”);
- Run analytics to improve and tailor our services;
- Support and troubleshoot the services you use;
- Respond to your queries and suggestions and process your requests;
- Provide a safe, legal and responsible gaming environment;
- Notify you about software and service updates;
- Identify and authenticate your access to features;
- Detect and prevent fraud, illegal activity, or anything that threatens the integrity of our services;
- Investigate violations of our policies and user agreement and enforce them;
- Investigate and resolve disputes related to your use of our services;
- Comply with our legal and regulatory obligations.
Data Sharing
We do not rent, sell or share your Personal Information except as described in this Policy. Where we disclose it, we disclose it only for a specific purpose and require the recipient to handle it consistently with this Policy.
Personal Information may be shared with:
Personal Information may be shared with:
- Affiliated companies and companies within our group;
- Payment processors and data verifiers;
- Subcontractors and service providers, and their subcontractors;
- Third parties providing services related to our operation or promotion;
- Auditors, contractors or consultants working on our business processes;
- Third parties who investigate or prevent fraud or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
- Potential purchasers of, or investors in, companies within our group.
We may also share it to store data securely on our behalf (e.g. cloud providers), to support business operations such as payments and authentication, to carry out research, diagnostics and analytics, and to send relevant promotional and informational material.
We may share information in good faith to protect our rights, your safety or the safety of others, to investigate or prevent fraud, or for security or technical reasons. Non-Personal Information may be shared with third parties for marketing purposes.
We may share information in good faith to protect our rights, your safety or the safety of others, to investigate or prevent fraud, or for security or technical reasons. Non-Personal Information may be shared with third parties for marketing purposes.
Third-Party Collection of Information
This Policy applies only to our services. Third-party websites, services or applications, even if reachable through ours, have their own policies, which you should review before sharing information. You assume all risks of using them, and we accept no responsibility or liability for your use of them or for how they handle your information.
3. Your Choice
We support the EU General Data Protection Regulation (GDPR) as an effective privacy standard that gives a clear baseline for all companies holding the Personal Information of EU residents, wherever the company is located.
You may request that we update, change, restrict or erase your Personal Information, provided this does not conflict with our agreements, licence regulations or legal obligations. Contact us via the details on our contact page or at [email protected]. If your information contains errors, we will help you correct it, except where it must be kept in its original form by law.
To receive a copy of your Personal Information, make a request and provide any documentation we need to verify your identity. We will supply the copy within 30 days of receiving it.
We retain your information for as long as needed for the purposes in this Policy, and keep customer data for a minimum of five years after the relationship ends. We may remove, reload or correct incomplete or inaccurate information at any time at our discretion.
You may request that we update, change, restrict or erase your Personal Information, provided this does not conflict with our agreements, licence regulations or legal obligations. Contact us via the details on our contact page or at [email protected]. If your information contains errors, we will help you correct it, except where it must be kept in its original form by law.
To receive a copy of your Personal Information, make a request and provide any documentation we need to verify your identity. We will supply the copy within 30 days of receiving it.
We retain your information for as long as needed for the purposes in this Policy, and keep customer data for a minimum of five years after the relationship ends. We may remove, reload or correct incomplete or inaccurate information at any time at our discretion.
4. Data Security
We use appropriate technical and physical safeguards, maintained around the clock, to prevent unauthorized access and to make sure information is used in line with this Policy. Safeguards vary with the sensitivity of the information. They include:
- A secure network design with intrusion prevention and modern firewalls;
- Encrypted communications;
- Authentication and access control procedures;
- Internal and external audits.
We take all reasonable measures to protect your information, but we cannot be held responsible for the acts of people who gain unauthorized access or misuse our services, and we give no guarantee or warranty that such access will always be prevented.
5. Data Transfer
We operate globally, so your Personal Information may be transferred to countries outside your location. Their data protection laws may be less comprehensive, and where this happens we will take steps to ensure a similar level of protection. By using our services you consent to such transfers.
6. Marketing
You agree that we may use your name, address, email and telephone number, or give them to a subcontractor, to send promotional material about our services and about products, websites and applications of (i) other companies in our group and (ii) our business partners and affiliates (“Marketing Affiliates”) that we believe may interest you. We may share Personal Information with Marketing Affiliates so they can make relevant offers by email, post, SMS or telephone.
You can opt out of marketing at any time by contacting us at [email protected]. Even if you unsubscribe, we may still send service-related updates and notifications.
You can opt out of marketing at any time by contacting us at [email protected]. Even if you unsubscribe, we may still send service-related updates and notifications.
7. Advertisements
We may share Non-Personal Information with third parties to evaluate and refine our advertising campaigns.
8. Corporate Transactions
In a substantial corporate transaction, such as a sale of part of our business, merger, bankruptcy, consolidation, reorganization or asset sale or transfer, we may share information, including Personal Information. The acquiring company will assume the rights and obligations in this Policy and should inform you of any changes.
9. Minors
Our services, promotions and events are not suitable for anyone under 18, or under the legal age of consent where you live if higher (“Legally of Age”). If you are not Legally of Age, do not use our services or give us Personal Information.
We may verify any Personal Information collected from you. If we learn that someone who is not Legally of Age has shared information, we will delete it and may report it. If you believe a minor has shared information with us, contact [email protected].
We may verify any Personal Information collected from you. If we learn that someone who is not Legally of Age has shared information, we will delete it and may report it. If you believe a minor has shared information with us, contact [email protected].
10. Updates and Amendments
We may revise this Policy from time to time, including for security reasons or because our services change. The current version is always posted on our website, and we encourage you to review it regularly. Continued use of our services after changes are posted means you accept them.
11. Contact Us
If you have questions about this Policy, our services, or believe your privacy has not been handled in line with this Policy, email us at [email protected].
We encourage you to read this Policy carefully so you can make informed decisions.
We encourage you to read this Policy carefully so you can make informed decisions.
